Sidekick Translate: Frequently Asked Questions

Account

Q: Do I need to create an account to use Sidekick Translate?

A: Yes. A user account is required to use the app. This allows you to securely manage your “Access Pass” subscription and “Token” balance and use your purchases across multiple devices.

Q: What information is needed for an account?

A: We require your first name, last name, and a valid email address to create an account. You can manage this information in the User Account screen within the app.

General Questions

Q: What is the main difference between On-Device and AI Translation?

A: On-Device Translation is 100% private and works entirely on your iPhone. AI Translation is a cloud-based service that offers more advanced translations and requires an internet connection, an active “Access Pass,” and Tokens.

Privacy & Security

Q: How is my personal data handled?

A: Your privacy is our priority. We collect your name and email to manage your account. For translations:

• On-Device translations never leave your phone. We cannot see them.
• AI translations are sent to our servers for processing and may be temporarily logged for diagnostics. These logs are not used to personally identify you.
• Your Translation History is stored only on your device.

For complete details, please read our full Privacy Policy.

Pricing & Access

Q: How can I use On-Device Translation?

A: You can access On-Device Translation in three ways, all of which are linked to your account:

1. As a New User: Enjoy access during your initial trial.
2. With an “Access Pass”: This feature is included with an active subscription.
3. With a One-Time Unlock: Make a total of $6.99 in-app purchases to gain permanent access without a subscription.

Q: What is an “Access Pass” and what are “Tokens”?

A: An “Access Pass” is our subscription plan that gives you access to all features. “Tokens” are consumed each time you use the advanced AI Translation feature. Both your subscription and Token balance are managed through your user account.

Technical Questions

Q: Why do I need an iPhone 15 Pro or newer for On-Device Translation?

A: This feature relies on powerful processing capabilities built into Apple’s latest chips, which are present in the iPhone 15 Pro and newer models.

Q: How accurate are the translations?

A: Machine translation is powerful but may not always be 100% accurate. We recommend you do not rely on our translations for critical communications.

Have another question? Please feel free to contact us at hello@ascensolabs.com.